Feature group · Comments
Meaningful qualitative feedback that reveals the why
Scores tell you what is wrong, but not why. A low recognition score is useful, but without qualitative feedback explaining what is happening, you are diagnosing blind. Numbers point to problems, comments reveal the insights you need to fix them.
What's inside
5 features making it real.
01
Organise qualitative feedback by the topic employees are discussing
Zoios automatically tags and segments open-ended comments by which well-being driver they relate to (recognition, development, life harmony and so on), turning thousands of comments into actionable themes. Instead of reading every comment individually, you can filter to see all feedback about recognition or development at once. The topical organisation helps you spot the most common themes quickly and understand what is behind a low driver score.
02
Respond to feedback while maintaining employee anonymity
Zoios lets HR and managers reply directly to anonymous survey comments, creating two-way dialogue without revealing employee identity. Employees receive your reply by email and can respond back anonymously, enabling ongoing conversation while maintaining privacy. This shows employees their feedback is valued and lets you ask clarifying questions or acknowledge concerns, significantly improving response rates and the quality of qualitative feedback over time.
03
Prevent cross-filtering that could identify who wrote what
Zoios restricts comment segmentation to organisational structure only, blocking demographic filters that could narrow down the author. You can filter comments by department or team, but never by gender, age, tenure or other attributes. This safeguard prevents the scenario where filtering a small team by demographics reveals who wrote a specific piece of feedback, maintaining true anonymity for qualitative input.
04
Get specific action suggestions tailored to your data
Zoios delivers personalised recommendations based on your engagement data, telling managers and HR exactly what to focus on to improve well-being. Instead of generic advice, the AI coach analyses your team's driver scores, comments and patterns and suggests concrete next steps like 'Focus on recognition in your next team meeting' or 'Address workload concerns with your two senior engineers.' These contextual recommendations turn data into action and help busy leaders prioritise the right conversations.
05
Uncover the real drivers behind your engagement challenges
Zoios uses AI to analyse engagement patterns across your data and identify the underlying causes of well-being issues. Instead of just showing low scores, it examines relationships between drivers, comments and segments to surface insights like 'Recognition is the biggest lever for improving well-being in your Sales team.' This holistic analysis helps you move beyond surface-level observations to understand what's really affecting your people, and where to focus.
Scores tell you what is wrong, but comments tell you why. A low recognition score is useful, but an employee's comment explaining 'I shipped three major features this quarter and my manager never acknowledged any of them' gives you the insight you actually need to fix the problem. Without qualitative feedback, you are diagnosing blind.
Zoios makes comments powerful with intelligent organisation and two-way dialogue. The platform automatically tags comments by which well-being driver they relate to, so you can filter thousands of pieces of feedback into actionable themes. See all recognition concerns in one view. Read every comment about life-harmony struggles together. The topical organisation helps you spot patterns instead of drowning in unstructured text.
Even better, you can reply to anonymous comments, creating ongoing conversation while maintaining employee privacy. Thank people for feedback. Ask clarifying questions. Acknowledge concerns and explain your response. These replies show employees their voice matters, dramatically improving response rates and feedback quality in future surveys.
The result is qualitative data that is actually usable at scale. Instead of reading hundreds of random comments hoping to spot themes, you get organised feedback that highlights exactly what is driving your engagement scores. Combined with the ability to respond and show you are listening, comments transform from noise into your most valuable source of cultural intelligence. Numbers tell you what to fix. Comments tell you how.
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