The challenge
LEAD Agency organizes differently than most companies. There are no formal bosses or superiors. Instead, each team has a person responsible for professional development and support, and a separate person who leads on well-being and the social dimension.
That model raised important questions for leadership: Does it actually work? Which teams struggle with the processes that a non-hierarchical structure demands? Do employees genuinely thrive in it — or is that just an assumption?
Without reliable data, answering those questions meant relying on gut feeling and informal conversations. Leadership wanted something more rigorous: a way to validate what was working, pinpoint what was not, and act with confidence.
The approach
LEAD Agency implemented Zoios to get a continuous, 360° view of employee engagement, well-being, stress, and net promoter score — across every department and team.
The platform gave leadership the ability to follow the trajectory of each segment of the company over time, identify exactly which drivers needed attention, and understand where improvements were having an effect.
Beyond the data itself, the regular advisory meetings with Zoios added significant value. Zoios advisors invested time and effort to ensure the data was understood, transformed into real insights, and translated into concrete actions that made a difference.
The results
By consistently acting on the insights surfaced through Zoios, LEAD Agency managed to reduce employee stress levels by 14%.
More importantly, the organization shifted from gut-feel navigation to transparent, data-driven decision-making. Strengths and weaknesses that were once invisible are now clearly visible in the data — enabling leadership to be more proactive and aware than ever before.
The analyses also confirmed what LEAD Agency believed about its own model: employees genuinely thrive in the non-hierarchical structure. That validation, backed by data, gives leadership the confidence to keep investing in what works — while continuing to improve what does not.